Here are the Q&A related to our operations. If you need further information, please submit your question with your name and contact details, and we'll respond promptly. Your inquiries help us improve productivity and service quality.
1.Who Are You?
Nasau Hospitality is a premier hospitality FFE manufacturer. Our team comprises top industry professionals from Marriott, Hilton, and leading Asian furniture manufacturers, bringing together over 200 years of combined industry experience.
Headquartered in Houston, TX, we have teams located in the USA, China, Singapore, Malaysia, and Vietnam, specializing in production management, sourcing, and logistics services.
2.How Long Have You Been in the Hospitality Industry?
Most of our partners have been working in Hospitality Industry for 15-20 years.
3.Where is Your Factory Located?
Our factory is located in China, Malaysia, Indonesia, and Vietnam.
4.What Products Can Your Company Offer?
Our factory specializes in the production of casegoods, seating, and lighting. Additionally, we assist our customers in sourcing and supplying other hotel FFE products through our partner network. Please refer to the Products in our Menu.
5.What is the major material utilized for hotel furniture in the USA?
In most casegoods, we primarily use MDF and plywood as the foundational materials, while laminate and veneer served as the finishing touches. Additionally, some casegoods feature quartz stone for the countertops.
6.Do you provide fireproof treatment for the fabrics used in seating?
Yes, we offer fireproof treatment for all the fabrics utilized in our seating options.
7.Do You Prefer Purchasing Fabrics from a U.S. Supplier or an Overseas Factory?
We recommend that hotel owners source fabrics for public area products from local U.S. suppliers because of the smaller quantities and high-quality requirements. However, for the fabrics used in guest room seating, we produce them in overseas factories for our customers.
8.What is the production lead time for our project in the USA?
Our suppliers in China can ensure a production time of 8 weeks once all finish samples and shop drawings are approved, with shipping taking another 4 weeks to the West Coast and 6 weeks to the East Coast.
Meanwhile, our suppliers in Southeast Asia require 12 weeks for production due to varying material supply chains and productivity levels. Regardless of where your products are manufactured, we guarantee their quality.
9.What is the Procedure for Finish Samples Preparation and Confirmation?
For every brand program, we adhere to standard specifications for finishes and materials, along with sample preparation. If you let our design partner to handle interior design for your project, we will prepare all finish sample and get approval for you. In cases where you have already worked with your own designer, we will request all finish samples and then create our own for your designer to review and approve before we proceed with full production. This outlines the basic procedure.
10.How Long Does It Take to Prepare Shop Drawings and Finish Samples?
For each standard brand program, we typically require about 10-15 days to complete the shop drawings and finish samples. However, for urgent projects, we can expedite the process to 7 days with special arrangements.
11.What is the Standard Project Order Process?
- Firstly, we will present a proposal with our quotation for your confirmation and approval.
- Once we receive your deposit, we will start to work on your project. We’ll prepare all finish samples, including laminate & veneer, fabrics & leathers, metal & stone etc. … designed by brand standard, send back to you for final confirmation and approval.
- To prepare necessary shop drawings for your consent before commencing production.
- Production Management.
- Logistic Management.
12.How to Manage Mockup Room Samples and Determine Your Charges?
- Prepare finish samples and shop drawings for your confirmation and approval.
- The Mockup Room samples will take approximately 25-30 days to prepare.
- Payment for Mockup Room consists of a 50% deposit in advance and remaining 50% along with all logistics and packing costs due before delivery.
- Typically, for Mockup Room Samples we will charge double the price of bulk orders.
13.What are Your Payment Terms?
We typically require a 50% deposit, which aligns with standard practices among suppliers in the market and remaining 50% is due upon receipt of shipping documents including the commercial invoice, packing list and bill of lading (BL).
14.Are you an authorized vendor for any brands in the USA?
Nasau is not authorized vendor by hotel group, but sister design company is 28 authorized design and procurement company.
15.Have you completed any projects in the USA before? Would you be able to provide us with a reference?
We have been serving the US market for nearly 18 years. We have produced for over 600 projects in the market for our partner companies. Please go to client testimonials on this web for details.
16.How Can You Ensure Quality for Our Project?
- We conduct an initial material quality check in the workshop prior to production.
- The workshop performs a thorough inspection of the finished products.
- An independent Quality Control team conducts another inspection before packing.
- If needed, we can arrange for a third-party inspection as well.
17.Do You Provide a Warranty for Product Quality?
Our have our warranty policy for all products. we offer warranties ranging from one year to five years on various products. For more details, please visit the Warranty Section on our website.
18.Do You Offer Door-to-Door Delivery Service?
Absolutely, we provide door-to-door delivery service. However, we cannot guarantee the cost, as shipping and trucking prices fluctuate monthly. We will clearly quote the shipping and trucking costs separately for your reference.
19.Do you manage the installation for our project?
Usually, we do not handle installations directly; however, when needed, we have numerous partners across the country who can assist you.
20.How Many Containers Will We Need for Guestroom and Public Area FFE?
Usually, we will assess and provide an estimate for the number of containers required for your guestroom or public area project when we submit our proposal if needed.
21.Will You Notify Us Ahead of Time Before Delivering Containers to the Project Site?
Once the containers reach the port, our shipping agent will always reach out to you to arrange the delivery date and time. This way, you will be informed and can prepare your team for the unloading process.
22.What Size of Shipping Container Do You Use: 20 Ft, 40 Ft, 40 Ft HQ, or 45 Ft?
Typically, we utilize a 40'HQ container for general products, which has a capacity of approximately 65 cubic meters. However, if our customers have specific requests for a 45 Ft container, we accommodate that. Additionally, when the order volume is smaller or if the total goods to be shipped are less than 25 CBM, we recommend using a 20 Ft container.
23.Are you interested in sourcing products for us?
Absolutely, but we need you to provide the requested specification details or concept photos and materials. We can leverage our networks in China and other Asian countries to assist you.
24.Should We Order Overage Quantity for Our Projects?
Many customers choose to order an excess quantity for their projects; ultimately, it depends on the preferences of the hotel owner.
25.Do you offer design services?
We do not do that, but our sister company is a professional design company, includes a big team of experienced designers in the USA, each with over 10 years of expertise in hospitality design.
26.Can You Assist with Project Submittal and Approval?
Absolutely! We like to offer assistance as long as the customer allows us to handle the design, submittal, and manufacturing tasks.
